![]() ![]() A flight credit with an expiration date on or before July 27, 2022, has expired in accordance with its existing expiration date. Flight credits unexpired on, or created on or after Jdo not expire and will show an expiration date () until systems are updated. In May, the carrier began offering a new fare with more benefits, Wanna Get Away Plus™, and enhanced Anytime and Business Select ® fares to offer a new ability to transfer flight credits to another Member of the Rapid Rewards ® Loyalty program 2.įlight credits for non-refundable fares will be issued as long as the reservation is cancelled more than 10 minutes prior to the scheduled departure. "Introducing this change in our policy is part of a massive effort to improve the things that are most important to our Customers." "We repeatedly leaned in during the pandemic to give our Customers more time to use their flight credits beyond a full year, which was our previous policy," said Tony Roach, Vice President of Customer Experience & Engagement, Southwest Airlines. Bags fly free 1, there is never a fee to change or cancel your flight–and now, you don't have to worry about your flight credits expiring before you can use them. We'll be ready to serve you when you're ready to fly." "We recently announced more than two billion dollars in Customer experience improvements designed to enhance and simplify traveling with Southwest–and said then, we weren't done," said Ryan Green, Senior Vice President and Chief Marketing Officer, Southwest Airlines. "While other airlines eliminate benefits and value, today we're enhancing our experience again. When Customers travel with Southwest, they receive ultimate flexibility that is unmatched in the industry. " Flight credits don't expire * aligns with the boldness of a philosophy to give our Customers definitive simplicity and ease in travel, just like Bags fly free, just like No change fees, just like Points don't expire 1-they're a first-in-our-industry combination of differentiators that only Southwest offers."īeginning today, July 28, 2022, Southwest Customers will begin seeing a placeholder expiration date of December 31, 2040, on valid flight credits ahead of additional work later this year that will update technology systems to altogether remove expiration dates on flight credits. "The more than 62,000 People at Southwest share a renewed pride in our unmatched access to flexibility that once again reshapes the landscape of Hospitality and value in the industry," said Bob Jordan, Chief Executive Officer, Southwest Airlines. ![]() The ability to retain invested flight credits without expiration is another enhancement in a series of transformative upgrades underway in the experience Customers have in their relationship with Southwest, including enhanced WiFi, new in-seat power, larger overhead bins, and new self-service capabilities overviewed at /experience. This additional flexibility applies to all currently valid, existing flight credits, with no action required by Customers with flight credit in the bank, and will apply to any new flight credit issued. airlines, eliminating expiration dates on all Southwest ® flight credits unexpired on, or created on or after J*. Beginning today, Flight credits don't expire, securing Customers' investments in Southwest flight credits valid today, and going forward.ĭALLAS, J/PRNewswire/ - Southwest Airlines Co. (NYSE: LUV) today announced a first-of-its-kind policy and value among major U.S.
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